Terms & Conditions

1. Definitions

Throughout these Terms and Conditions, the following definitions apply:

• "Stillmoor," "we," "us," or "our" refers to Stillmoor senior residential care facility located at 143 Moo 6, Hang Dong, Chiang Mai 50230, Thailand.
• "Service" or "Services" refers to the care services we provide, including Personal Rhythm Support, Horizon Wellness Program, and Highland Residential Living.
• "Resident" refers to the senior individual receiving care services.
• "Family" or "Representative" refers to the person(s) authorized to make decisions on behalf of the Resident.
• "Agreement" refers to the service agreement entered into between Stillmoor and the Resident or their Representative.

2. Acceptance of Terms

By inquiring about our services, visiting our facility, or entering into a service agreement with Stillmoor, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not proceed with our services.

These terms apply to all individuals aged 18 and over. The Resident or their legal representative must have the capacity to enter into this agreement. If the Resident lacks capacity, the representative must have legal authority to act on their behalf.

3. Services Provided

Stillmoor provides non-medical residential care services for seniors in the highland countryside of Hang Dong, Chiang Mai. Our services are designed to support comfortable daily living and well-being through attentive, unhurried care.

We offer three service levels: Personal Rhythm Support (daily care assistance), Horizon Wellness Program (activity-based programming), and Highland Residential Living (complete residential package). Detailed descriptions of each service are available on our website and in our service agreements.

Services are subject to availability. We maintain a limited number of private rooms to ensure personalized attention. If space is not immediately available, we will maintain a waiting list and contact you when appropriate.

4. Service Agreement and Enrollment

Before a Resident moves into Stillmoor, we require an initial visit and assessment to ensure our services are appropriate for their needs. This visit allows us to understand the Resident's preferences, routines, and care requirements.

Following the assessment, we will prepare a written service agreement detailing the specific services to be provided, monthly fees, payment terms, and any special arrangements. Both parties must sign this agreement before services commence.

The service agreement may be modified by mutual written consent to accommodate changing needs or circumstances. We will review the agreement periodically to ensure it remains appropriate.

5. Payment Terms

Monthly fees are payable in advance by the first day of each month. Payment may be made by bank transfer or cash. We accept payment in Thai Baht (฿). Current pricing for our services is: Personal Rhythm Support at ฿5,300 per month, Horizon Wellness Program at ฿15,000 per month, and Highland Residential Living at ฿41,000 per month.

Late payments may be subject to a late fee after 10 days. If payment is more than 30 days overdue, we reserve the right to suspend services or terminate the agreement.

We reserve the right to adjust fees with 60 days' written notice. Price increases will not occur more than once per year.

6. Resident Responsibilities

Residents and their representatives are expected to treat staff, other residents, and visitors with respect and courtesy. We maintain a peaceful environment and will not tolerate behavior that disturbs others or creates unsafe conditions.

Residents or their representatives should provide accurate information about health background, preferences, and any changes in condition that might affect care needs. Open communication helps us provide appropriate support.

Personal belongings should be clearly labeled. While we take reasonable care, Stillmoor is not responsible for loss or damage to personal items. We recommend residents avoid bringing valuable items to the facility.

7. Medical Care and Health Services

Stillmoor provides non-medical care services. We do not have medical professionals on staff and cannot provide medical treatment, administer medications, or perform medical procedures.

For routine medical needs, we can assist in arranging transport to nearby clinics or coordinate doctor visits. In urgent situations, staff are trained to recognize when medical assistance is needed and will contact emergency services immediately while notifying the family.

Residents or their representatives are responsible for maintaining appropriate health insurance and arranging all medical care. We will coordinate with healthcare providers as needed but cannot accept responsibility for medical decisions or outcomes.

8. Limitation of Liability

While we maintain appropriate safety measures and provide attentive care, Stillmoor cannot accept liability for all circumstances. We are not liable for injuries resulting from the Resident's own actions, pre-existing health conditions, medical complications unrelated to our care services, or events beyond our reasonable control such as natural disasters or force majeure.

Our liability is limited to direct damages arising from our negligence in providing care services. We are not liable for indirect, consequential, or special damages. Maximum liability is limited to six months of service fees paid.

9. Termination of Services

Either party may terminate the service agreement with 30 days' written notice. Notice should be provided by email or registered mail. The Resident or representative may terminate immediately if they are dissatisfied with care quality, though we request the opportunity to address concerns first.

Stillmoor may terminate the agreement immediately in cases of non-payment beyond 30 days, behavior that creates unsafe conditions for staff or other residents, or if the Resident's care needs exceed what we can appropriately provide in a non-medical setting.

Upon termination, any prepaid fees for unused services will be refunded on a pro-rata basis within 14 days. The Resident's belongings should be collected within 7 days of departure.

10. Privacy and Confidentiality

We are committed to protecting the privacy of our Residents and their families. Personal information is handled in accordance with Thai privacy laws and our Privacy Policy, which is available on our website.

We will not share information about Residents with third parties except as required by law, when necessary for coordinating medical care, or with the explicit consent of the Resident or their representative.

11. Dispute Resolution

We encourage open communication to resolve any concerns. If issues arise, please first contact our Director of Care to discuss the matter. Most concerns can be resolved through direct conversation.

If informal resolution is not successful, disputes will be governed by the laws of Thailand. The parties agree to attempt mediation before pursuing legal action. Any legal proceedings will be subject to the jurisdiction of the courts in Chiang Mai, Thailand.

12. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, public health emergencies, or other force majeure events. During such events, we will make reasonable efforts to continue providing care while ensuring safety.

13. General Provisions

These Terms and Conditions, together with the individual service agreement, constitute the entire agreement between the parties and supersede any prior understandings or representations.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

These terms may not be assigned or transferred without our written consent. We may assign these terms in connection with a sale or transfer of our business.

14. Changes to Terms

We may update these Terms and Conditions to reflect changes in our services or legal requirements. When significant changes are made, we will notify current Residents and their representatives by email or written notice at least 30 days before the changes take effect. Continued use of our services after changes constitutes acceptance of the updated terms.