Privacy Policy

Introduction

Stillmoor is committed to protecting the privacy and personal information of our residents, their families, and anyone who interacts with our services. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with Thai privacy laws and international standards.

If you have questions about how we handle your personal information, please contact us at [email protected].

Information We Collect

Personal Information

When you inquire about our services or arrange care for a loved one, we may collect the following information: name, contact details (email, phone number, address), date of birth, health background relevant to care needs, emergency contact information, and family relationship details. This information is collected directly from you through our contact forms, phone conversations, or in-person visits.

Website Usage Information

When you visit our website, we automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, pages visited, time spent on pages, and referring website. We collect this information through cookies and similar technologies, as detailed in our Cookie Policy.

Legal Basis for Processing

We process your personal information based on your consent when you submit inquiry forms or request information, legitimate interest in responding to your questions and improving our services, and contractual necessity when providing care services to residents.

How We Use Your Information

We use the personal information we collect for the following purposes: responding to your inquiries about our care services, assessing whether our services are appropriate for your loved one's needs, providing care services to residents and communicating with their families, sending monthly updates to families of current residents, improving our services and understanding how our website is used, and complying with legal obligations under Thai healthcare and privacy regulations.

We will only use your personal information for marketing communications if you have provided explicit consent. You can withdraw this consent at any time by contacting us.

We retain personal information for as long as necessary to provide services or as required by Thai law. For residents who have left our care, we retain basic records for seven years for legal compliance purposes, after which information is securely deleted.

Data Sharing and Third Parties

We do not sell or rent your personal information to third parties. We may share information with the following categories of recipients only when necessary: healthcare providers when coordinating medical care for residents, legal and regulatory authorities when required by Thai law, service providers who assist with website hosting, email communications, or data storage (these providers are contractually obligated to protect your information), and family members when providing care updates about residents, as authorized by the resident or their legal representative.

All third-party service providers we work with are required to maintain appropriate security measures and use personal information only for the specific purposes we authorize.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include secure servers with encryption for data transmission, restricted access to personal information limited to authorized staff members who need it for their work, regular security assessments and staff training on data protection, and secure physical storage for paper records at our Hang Dong facility.

While we take reasonable steps to protect your information, no internet transmission or electronic storage system is completely secure. We encourage you to use caution when sharing sensitive information online.

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device that help us remember your preferences and analyze website traffic.

For detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.

Your Rights

Under Thai privacy law and our commitment to transparency, you have the following rights regarding your personal information:

• Right to Access: You can request copies of the personal information we hold about you.
• Right to Rectification: You can ask us to correct information that is inaccurate or incomplete.
• Right to Erasure: You can request deletion of your personal information in certain circumstances.
• Right to Object: You can object to certain types of processing, such as marketing communications.
• Right to Data Portability: You can request your information in a structured, commonly used format.
• Right to Withdraw Consent: Where we process information based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. Please note that some rights may be limited in certain circumstances, such as when we are required by law to retain information.

Children's Privacy

Our services are designed for seniors and their adult family members. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.

International Data Transfers

Our services are based in Thailand, and your personal information is stored on servers located in Thailand. If you are accessing our website from outside Thailand, please be aware that your information may be transferred to, stored, and processed in Thailand. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email (if we have your email address) or by posting a notice on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised.